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As an individual, you can transfer your current account and the payments linked to it from one bank to another in Latvia.
In accordance with the requirements of the Law on Payment Services and Electronic Money and the Financial and Capital Market Commission's Regulatory Regulation No 83 "Regulations on the Provision of Account Switching Services", Industra Bank offers customers to transfer accounts and payment services in euro currency from one bank in Latvia to another bank in Latvia.
When deciding whether to transfer your account and related payments from your bank to another bank in Latvia, you should first find out whether your current bank (the transferring payment service provider) and the new bank (the receiving payment service provider) offer this service. If both banks offer this service, they can advise you and help you take the necessary steps to transfer your payment relationship from one bank to the other.
The account switching service applies only to current accounts and is offered only to customers who are natural persons. The transfer of payment relationships is only possible between banks registered in Latvia or branches of foreign banks in Latvia.
To transfer your current account, visit one of our customer service centres.
Choose the bank you want to transfer your payment relationship to and go to that bank.
The receiving payment service provider acts as your "point of contact" for all information about:
Based on your request, the receiving payment service provider will send a request to the transferring payment service provider and clarify the transferability of the payment relationship as well as any information on your transferring payment service provider's existing multiple ERRA and regular payments.
Note: You can also obtain the information yourself from your transferring payment service provider and submit it to the receiving payment service provider in person.
If the transfer is possible, you will be able to conclude a current account agreement with the receiving payment service provider (if one has not already been concluded).
The receiving payment service provider will inform you of the new account number and provide other necessary information.
The receiving payment service provider will help you arrange the termination of the payment relationship with your transferring payment service provider that you choose to transfer to the receiving payment service provider, the closure of the account and the transfer of the account balance (with a copy of the request to the transferring payment service provider).
Account closure with a transferring payment service provider is not possible if:
If you only transfer the payment relationship, i.e. multiple ERRA and regular payments, to an account opened with the receiving payment service provider, the following circumstances may be considered as interfering:
If you are not satisfied with the service provided by Industra Bank, please submit your complaint to the bank in writing through one of the following communication channels:
• by visiting the Customer Service Centre that is most convenient for you;
• by completing and submitting the online feedback form (the "Sūtīt atsauksmi" button);
• by sending it by post to: JSC „Industra Bank”, 1 Muitas Street, Riga, LV-1010;
• by sending a message via Internetbank;
• by sending an email to: info(abols)industra.finance.
In case you are not satisfied with the response to your complaint, Industra Bank customers have the right to request a dispute resolution with the following supervisory authorities or out-of-court dispute resolvers:
• Ombudsman of the Latvian Financial Industry Association - Roberta Hirša iela 1, Rīga, LV-1045, https://www.financelatvia.eu/ombuds/.
• Consumer Rights Protection Centre – Brīvības iela 55, Rīga, LV 1010, www.ptac.gov.lv;
• Latvijas Banka, K.Valdemāra iela 2A, Rīga, LV-1050, www.bank.lv;
• State Data Inspectorate - Elijas iela 17, Rīga, LV-1050, www.dvi.gov.lv.
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