+371 6701 9393
Welcome to Industra Bank! To start using our wide range of daily banking services easy and conveniently, we invite you to conclude an internet banking agreement - in person or remotely. In case of questions, please write to info(abols)industra.finance or call us on +371 6701 9393.
See the section below for more detailed information about concluding an internet banking contract for private individuals remotely.
Legal persons' representatives are kindly invited to fill out the application form available on our website for the convenient conclusion of an Internet banking agreement. After receiving it, a bank employee will contact you to hear your preferences for using the internet bank. Our internet bank is very flexible in terms of ensuring different level rights to company users to view information and make transactions. Companies also can conclude an Internet banking agreement, as they choose, in person or remotely.
To enable you to conveniently start using Industra Bank Internet banking soon after the transition, most individual customers will be offered opportunity to conclude an Internet banking agreement remotely.
From August 25, 2022, from 8.00 am, an Internet banking agreement will be available to PrivatBank customers - individuals, residents of Latvia, Lithuania, or Estonia, with a current account, loan obligations or with a deposit that was transferred to Industra Bank, on the Dokobit platform, if:
How will it happen?
Other important information
If you have credit obligations, including a lease, a credit limit on a payment card or other agreements providing for your obligations to PrivatBank, then from 20 August all loan-related payments, including arrears, must be made to Industra Bank account, the number of which is specified in the letter sent to you.
We will organise the change of vehicle ownership between 22 August and 16 September 2022. In case you are planning to take the vehicle outside Latvia during the aforementioned period, please immediately inform Industra Bank by calling on +371 6701 9393. In case it will still be possible, we will agree on a specific time for re-registration of the vehicle within the aforementioned period.
The re-registration process:
If you have any questions, please contact PrivatBank or Industra Bank using the contact details provided in the "Additional information and advice" section.
What has the Industra Bank acquired?
The Industra Bank has acquired PrivatBank business of servicing individuals and legal entities, which encompasses customer accounts, loan and lease contracts, deposits, as well as securities and real estate, which belong to the bank.
When customer servicing was transferred from PrivatBank to Industra Bank?
After the permission by FCMC for transaction implementation was received, the banks agreed to implement the transfer on 20 August. We individually informed each customer regarding the detailed transfer plan and the practical transfer aspects, using all the means of communication, which were at our disposal – postal letters, e-mails and through the PrivatBank internet bank. We also draw attention of the customers to the sent information using SMS's.
How was executed transfer of information and contracts of PrivatBank customers to the Industra Bank?
The account balances, deposits and loans, inter alia, leases and credit limits of payment cards of customers, were transferred to Industra Bank automatically, and remain in effect in accordance with urrent provisions. The customers do not have to conduct additional activities in relation to transfer to Industra Bank. For more convenient use of babnkung services we urge customers to conclude agreement about use of Industra Bank internetbank.
Where do I currently need to apply with up-to-date questions regarding cooperation with the bank?
Now Industra Bank ensures servicing of your accounts, deposits and loans. This means that, all applications, orders, documents, inter alia, insurance policies or requests regarding current contracts, as well as payments for covering loan liabilities, should be sent to Industra Bank.
Will the Price list and the General Regulations on Transactions of PrivatBank apply to me further on?
In order to implement transfer in as flowing manner as possible, up until 30 November 2022, regarding your servicing, Industra Bank will continue to apply the General Regulations on Transactions and the Price List, which are currently in effect in PrivatBank. These documents, together with other practical information regarding the transfer, can be found at the Industra Bank website. As from 1 December 2022, in legal relations in relation to your servicing, the General Business Terms and Conditions and the Price List of Industra Bank will be applied. You can get familiarized with the General Business Terms aand Conditions and the Price List of Industra Bank at the website www.industra.finance, or to receive information upon request in any of the Industra Bank customer service centers.
What new opportunities can I use following the transfer to the Industra Bank?
After joining the customers of Industra Bank, you get access to the services, which have not been available previously, for instance: cash operations, payment cards. Industra Bank also offers significantly more extensive servicing opportunities in person. See our offering for daily banking, investments or business lending, as well as the location of the Industra Bank customer centers at the Industra Bank website.
Following the transfer to the Industra Bank, do I keep my existing account numbers?
No, other account numbers are assigned to you at Industra Bank. We invite you to immediately inform your business partners, employer, as well as other payers (for instance, SSIA, SRS etc.) regarding your new account numbers, to avoid a situation, when a salary, a pension, or other payments due to you are not credited.
How can I find out my new account number?
We individually informed each customer regarding the new account number and other practical transfer aspects, using all the means of communication, which were at our disposal – by postal mail, e-mail and through the PrivatBank internet bank. If for some reason this letter did not reach you, please find out your new account numbers by calling the Contact Center of Industra Bank during working hours (during workdays, as from 8.30 up until 18.00) by phone +371 6701 9393 and using your Privat Bank voice password, or at the nearest client service centre of Industra Bank.
How can I receive information regarding my transferred fund balance?
Information regarding account or loan balances and loan payments to be made is available by calling the Contact center of Industra Bank during working hours (during workdays, as from 8.30 up until 18.00) by phone +371 6701 9393 and by authorising with own PrivatBank voice password.
How will I be able to receive a statement of the PrivatBank account?
Statements of PrivatBank accounts for the period of time up until 19 August 2022 (inclusive) are not available in Industra Bank. Which
Until 20 October, PrivatBank will ensure free-of-charge provision of account statements. In order to receive account statements, please send a request in PrivatBank internet bank or e-mail message to welcome(abols)privatbank.lv with attached an application, which is signed with a secure electronic signature, indicating the account number and the period of time, for which you would like to receive an account statement.
How can I get access to internet bank of Industra Bank?
In order to manage own accounts in the internet bank of Industra Bank, you will need to conclude a contract with Industra Bank regarding internet bank usage. Please find above a process for remote signing of a contract on internet bank, developed in order to provide you with a possibility to receive access to internet bank of Industra Bank soon after the transfer.
Will the power of attorney drawn up by PrivatBank for activities with an account, a loan or a deposit will remain in force?
No, following the transfer, the powers of attorney drawn up by PrivatBank will lose their effect.
Will I have opportunity to contact PrivatBank following the transfer to Industra Bank?
From 20 August, regarding all issues concerning current, transferred contracts, you must apply to Industra Bank.
In turn, regarding the transactions, which have been performed up until 19 August, or, in order to receive account statements for the previous periods of time, send a request to PrivatBank, by submitting it to the internet bank of PrivatBank, or by sending an application, which is signed with a secure electronic signature, via e-mail welcome(abols)privatbank.lv, and indicating the account number and the period of time, for which you would like to receive a statement of account.
Does my loan contract remain in effect?
All the concluded loan contracts, inter alia, commercial loan contracts, contracts on mortgage loans, contracts on payment card credit limits and lease contracts, remain in effect in accordance with the current provisions, and were automatically transferred to Industra Bank. The customers do not have to conduct additional activities in relation to transfer to Industra Bank.
How shall loan payments be made further on?
We sent you the letter, which included the new account number, where, further on, you have to make your monthly payments in accordance with the effective payment schedule, provisions and invoices. If for some reason this letter did not reach you, please find out your new account numbers by calling the Contact Center of Industra Bank during working hours (during workdays, as from 8.30 up until 18.00) by phone +371 6701 9393 and using your Privat Bank voice password, or at the nearest client service centre of Industra Bank.
Whether lease object reregistration shall be carried out in CSDD/VTUA?
Yes, we will reregister the vehicles, which are leased, during the period of time as from 22 August 2022 up until 16 September 2022. Please see the detailed information regarding the procedure of reregistration in a separate section.
Does my Deposit contract remain in effect?
All the deposit contracts, which were transferred to Industra Bank, stay in effect up until their expiry, in accordance with the effective provisions. These were automatically transferred to Industra Bank. The customers do not have to conduct additional activities in relation to transfer to Industra Bank.
We individually informed each customer regarding the detailed transfer plan and the practical transfer aspects, using all the means of communication, which were at our disposal – by sending a postal letter, by e-mail and through the PrivatBank internet bank.
The customers, where individual accounts have been previously indicated for receipt of the principal deposit amount and interest, will now receive both the principal amount and the interest at the account for pay-out of the deposit principal amount.
In case you have questions or require a consultation regarding transfer to Industra Bank, please contact us:
Until 30 November 2022, Industra Bank will continue to apply the General Terms and Conditions of PrivatBank being in force on August 20, 2022 (on the day of transfer) to your service.
PrivatBank Price lists and General Terms and Conditions: