About the payments to Russia and Belarus.
Considering the international sanctions imposed in connection with the Russian government's invasion of Ukraine, please note that further transfers to and from Russia and Belarus may be delayed or not possible. 
Please also note that due to additional monitoring, the processing of any payment may take longer than usual, and the bank may charge an additional fee for checking payments in accordance with the Price List (in connection with ML/TF/PF risk and sanctions risk management - fee for additional due diligence/ compliance check of the customer/ activity/ transaction / payment partner/ documents).

Up-to-date information on sanctions imposed on Russia and Belarus is available on the FCMC website
Here is also the information about the impact of the Russian aggression in Ukraine on our services.



Beware of fraudsters, do not disclose your data!

Fraudsters have currently become active again and, claiming to be employees or associated persons of banks, call bank customers in an attempt to trick them into divulging data for access to the internet banking system or personal data.

Industra urges you not to disclose your Internet Banking password and card details to unknown persons and not to click on suspicious, unknown links in e-mail messages, but in case of any doubt, to contact the bank immediately. 

Please be reminded that the bank's employees never make calls or send letters to customers asking them to disclose private data and do not ask customers to sign in to the Internet Banking system, confirm payments, or perform other similar activities. 

To ascertain whether a particular phone call or request came from the bank, Industra asks you to write to the e-mail address or call the customer service phone number: + 371 67 01 93 93.

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